FAQs
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Payments can be made via direct deposit or through an online payment link (surcharges apply) provided at the time of your sessions.
We are committed to making this as convenient for you as possible. That’s why we will process all Medicare rebates swiftly and have payment links/ direct deposits available to you at any time prior to the session.
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Online therapy can feel different to in-person therapy. If you have any questions or concerns, feel free to contact hello@venturepsychologyco.com.au and we would be happy to help.
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An online psychology appointment is a virtual session with a licensed psychologist conducted via confidential video conferencing or phone calls.
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You schedule an appointment, receive a secure link, and join the session at the scheduled time using a computer, tablet, or smartphone with internet access.
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Yes, studies have shown that online therapy with a psychologist can be as effective as in-person therapy for many issues, including anxiety, depression, and stress management.
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Most platforms offer troubleshooting guides, and your psychologist can provide assistance or reschedule if necessary.
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Yes, Venture Psychology Co use software with end-to-end encryption to protect your data, and psychologists adhere to strict confidentiality standards. It’s recommended to use a private space for your session to ensure privacy.
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Sessions typically last 50 minutes, similar to in-person appointments, but the duration can vary based on the psychologist and specific needs.
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If you are claiming through a Mental Health Care Plan, you are eligible for a rebate of $96.65 on 10 sessions per calendar year. Many insurance plans cover online therapy, especially in light of increased demand for telehealth services. Check with your provider to confirm coverage.
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Use the online booking function available on the website or email hello@venturepsychologyco.com.au for support in scheduling these.
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Let the psychologist know at your earliest convenience and they will discuss an alternate time. Cancellations that occur within 24 hours will incur a cancellation fee.
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Online therapy is not suitable for emergencies. If you need immediate help, contact emergency services or visit your nearest emergency room. Additional resources like KidsHelpline and Lifeline are also accessible.
